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Tricks & Tips
VISTORS PLEASE NOTE:  Press CTRL + F5 on your keyboard to clear the memory cache of your PC to ensure your PC opens the latest files with the same name (game code files, text readme files, etc.).

If your game requires parts and/or service, please contact your nearest STERN Pinball distributor (See our Distribution List).  For any additional assistance, contact our technical service staff at 800-KICKERS (800-542-5377) or by email.

If your STERN Pinball is in need of repair, please contact your nearest STERN Distributor.

Note: The below links showing a (File Size) are only presented in PDF format and will open in a new window. For saving and printing hints or if you cannot open PDF files, click on the appropriate link at the right side of this window.

Pinball Game Set-Up
For first time-buyers or would like to view an alternate way of opening and seting-up up our pinball machine(s).

Pinball Game Set-Up
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Click on image for large view

Pinball Game Foam Cushion Packing
If you are going to save and re-use the Foam Cushions, this will guide you in placing them back in the right locations.

Pinball Machine Foam Cushion Packing
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Click on image for large view

Pinball Preventative Maintenance Inspection (120KB)

Pinball Location Maintenance (212KB)
Pinball Basics for the Shop; Pinball Basics on Location (First Time Set-Up); "Once A Month" Location Maintenance with a 9-Step Overview

How to Update your Game Code

... Update your Game Code (S.A.M. System)

    Help! I can't get the Game Program File onto my USB Data Storage Device

S.A.M. System game code can be updated by downloading the bin file (in a compressed zip file) from our website and copied to a USB Compatible Data Storage Device. Pages also in German, French, Italian & Spanish.

Click on image for large view

Click on image for large view

Help! I can't get the Game Program File onto my Data Storage Device

How to Update your Game Code (S.A.M. System)

Pages also in German, French, Italian & Spanish.
Click on image for GERMANClick on image for FRENCHClick on image for ITALIANClick on image for SPANISH

Tricks & Tips

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