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Buy Direct FAQ
What is the Stern Buy Direct Beta Program?
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Installation
What is White Glove Installation?
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What is Self Service Installation?
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Shipping
When will my order ship, and how will I track it?
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What happens if I choose White Glove delivery?
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Backorders
What is a backordered product?
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How does ordering a backordered product work?
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When will my backordered product ship?
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Can the estimated production date change?
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Cancellations
Can I cancel my order?
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Damage and Warranty
What if my machine arrives damaged or defective?
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What warranty comes with my product?
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